At Martech, we strive to provide a seamless payment experience for our customers. However, if you encounter any issues with your payment, we are here to help. Please follow the steps below to contact us for assistance:
1. Identify the Issue:
- Ensure you have all relevant details about the payment, including transaction ID, date, and amount.
- Note any error messages or issues encountered during the payment process.
2. Contact Us:
- Email: Send an email to sales@martech.nyc with the subject line “Payment Issue – [Your Transaction ID]”. Include a detailed description of the problem and any relevant screenshots.
- Phone: Call our customer support team at (718) 982-6660 x2 during business hours (Monday to Friday, 9 AM – 5 PM EST).
3. Provide Necessary Information:
- Your full name and contact details.
- The transaction ID and date of the payment.
- A detailed description of the issue.
- Any error messages or screenshots that can help us understand the problem.
4. Resolution Process:
- Our support team will acknowledge your request within 24 hours.
- We will investigate the issue and provide a resolution within 3 business days.
- If additional information is required, we will contact you promptly.
5. Follow-Up:
- Once the issue is resolved, we will notify you via email or phone.
- If you have any further questions or concerns, please do not hesitate to reach out to us again.
We appreciate your patience and understanding as we work to resolve any payment issues. Your satisfaction is our top priority.